The Usability Observatory is a partnership between academic and research groups with expertise and long experience in the design and evaluation of digital services and products. The focus is on user-centred and flexible design methodologies, leading to the development of user-friendly and accessible services and systems. The mission of the Usability Observatory is to serve as an assisting and advisory agency to the state and to tenders of ICT projects addressed to citizens, highlighting and proposing best practices and methods in the design, development and operation of digital services to citizens.


Case Studies